If it is time for your routine service & cleaning or if your machine is not running at it's best performance.... There is no appointment needed- Just bring your machine in to get it in line. Our technicians are here Tues-Fri 9:30a-5p.(EST) We will be glad to assist in getting your machine running at its highest performance. Be sure if you are having an embroidery machine serviced to bring in Embroidery arm, and a hoop and the thread you use at home. All machines need to have foot controller/power cord brought in for service & testing. We service all machines, no matter the brand!